ServiceNow Training
What is ServiceNow Tool
ServiceNow offers everything-as-a-service cloud computing, including platform-as-a-service (PaaS) enterprise service management software for human resources, law, facilities management, finance, marketing, and field operations. ServiceNow specializes in ITSM applications and provides forms-based workflow application development. ServiceNow has integration options for platforms such as Salesforce, JIRA, SharePoint, and BMC Remedy Action Request System.
usaonlinetraining offers ServiceNow Training in USA, Canada, UK, Australia and more. We provide Service Now training courses like ServiceNow Administration and Servicenow Integration Training Courses. we provide Servicenow training with realtime Servicenow Developers.
ServiceNow Demo Video
ServiceNow Course Content
Introduction to ITIL
- Introduction to ITSM
- Incident Management
- Problem Management and change management
- Service Request Management
- Configuration Management Database
- SLA’s and OLA’s
Introduction to SERVICENOW
- Tool Introduction
- Current Competitors
- Releases
- User Licenses
- Using Wiki and Community
Basic Administration
- Customizing Home Pages
- Form Layouts and list layouts
- Adding Users to Groups
- Granting Roles to Users
- Introducing Applications and Modules
- Creation of tables and Modules
- Creating tickets and raising Requests
- Creating SLA’s
- Performance Metrics
Advanced Administration
- UI Policies, Notifications
- Surveys
- Domain Seperation
- Plugins
- Dictionary Entries and Overrides
- Data Policies
- ACL
- Exporting the Data from Service-Now
- Update sets
- Import sets
Scripting
- Business Rules
- Client Scripts
- UI Actions
- Script Includes
- Scheduling Jobs
- Event management
- Events
- Alerts
- Mid server
Reporting
- Bar Charts
- Pie Charts
- List Reports
- Pivot Tables
- Scheduling Reports
- Making Gauges
Cloning and Upgrades
- Need For cloning and ways to implement
- Upgrading the instance for new Release
Import Sets
- Loading Data of different Formats
- Using Data Sources
- Using Transform Maps and Transform scripts
Service Catalog
- Creating Catalog Items using Variables and Variable
- Creating Record Producers
- Design the flow using Workflow
- Creating Execution Plans
- Writing Catalog Client Scripts and Catalog UI Policies
- Basic knowledge of Service portal
Workflows
- Creating Workflows on different tables
- Approvals using workflows
- Using Different Activities in workflows
Integration:
SOAP, REST, LDAP Integration
Service now to third party tool Integrations
Additional Work:
- SeriviceNow Administrator Certification
- Project work for 2weeks
Attendees will learn how to:
- Perform core configuration tasks
- Work with user interface (UI) policies, data policies, UI actions, business rules and client scripts
- Add users, groups and roles
- Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
- Create workflow activities and approvals
- Configure alerts and notifications
- View upgrade history and status
- Control system access and data security
- Create baseline performance metrics
- Run reports, configure service level agreements
- (SLAs) and perform instance branding and
- customization
- learn Best Practice