Siebel Online Training

Siebel CRM Course Content

Siebel CRM Overview

  • Introducing Siebel Applications
  • Using the Siebel Web Client
  • Working with Siebel Data

Access Control and Organization Setup

  • Responsibilities and Views
  • Users, Positions, and Organizations
  • Controlling Access to Customer Data
  • Catalogs and Master Data

Physical Architecture and Management

  • The Siebel Web Architecture
  • Server Components and Parameters
  • Server Management
  • Siebel Client Types

Siebel Application Architecture

  • Using Siebel Tools to Examine Object Definitions
  • The Siebel Data Model
  • Siebel Business Components
  • Siebel Party Business Components
  • Siebel Business Objects
  • Configuration Strategy
  • The Configuration Process

Application Configuration

  • Managing Object Definitions
  • Editing ad Compiling Object Definitions
  • UI Layer Configuration: Web Templates
  • UI Layer Configuration: Applets
  • UI Layer Configuration: Applications, Screens, ad Views
  • UI Layer Configuration: Drilldowns
  • Business Layer Configuration: Joins
  • Business Layer Configuration: Existing Business Components and Fields
  • Business Layer Configuration: new Business Components and Fields
  • Business Layer Configuration: Pick lists
  • Configuring Multi-Value Groups
  • Data Layer Configuration